07762214225

enquiries@johncoxinteriors.com

Frequently Asked Questions

 

Letting a stranger into your home can be a little daunting, we will answer all of the most commonly asked questions to help put your mind at ease.

If you have a question that is not listed here, or just fancy a chat with our fitter, please phone 07762214225.

Alternatively, you can send us an email using our contact form or request a call back.

 

 

 

How much is the kitchen going to cost?

This completely depends on individual customer requirements. The full package can be offered including; supply and installation, gas, electrics and plumbing (if required). We can also offer supply or installation only. Fully fitted kitchens start from around £2,500, this includes; 10 units, 2 worktops, oven, hob (gas/electric), stainless steel extractor, sink and taps, fully fitted. If you just want your worktops or cupboard doors replacing, the price would be dependent upon the products you choose.

 

 

Will my old kitchen be ripped out and disposed of?

Removal of your old kitchen is included in the price; however it is advisable for the customer to arrange a skip for the kitchen waste. We will be able to offer this service, but at an additional cost.

 

 

How long will it take from start to finish?

It usually takes 3-4 working days on average for a small to medium sized kitchen, provided that no plumbing or electrical problems are encountered. We aim for minimum disruption and inconvenience for the customer.

 

 

How long will my water be off?

Usually no longer than an hour, your water will be working around the rest of the house – just not the kitchen.

 

 

Do we offer a design service?

Yes, but we welcome input from the customer regarding specific requirements. Everything in your kitchen can be moved, from a brick wall to your gas cooker. We are here to make your dream kitchen a reality; it will be made to your exact specification.

 

 

Will all work be carried out by qualified kitchen fitters, plumbers and electricians?

Yes, all staff are recognised tradesmen who work to the highest standards. Gas certificates can be supplied upon request. All staff are very experienced in their individual trades and never cut corners.

 

 

How long does it take to get started, from enquiry to installation?

We can deliver a kitchen within 7 days from initial enquiry, dependent upon deposit and specifications. The timescale is also dependent upon ordering the materials and building from scratch. We will be upfront with you if there are any problems or delays encountered along the way.

 

 

Does the kitchen come with a guarantee?

All appliances are covered by manufacturers guarantee for 12 months as standard, extended warranty is optional.

 

 

Will you tile my kitchen walls?

This service does not come as standard, but can be completed at additional cost.

 

 

Do I have to be home while the work is being carried out?

Our fitters are completely trustworthy and reliable. With over 30 years' experience handling house keys, they are happy to come and go throughout the day while you are at work. We understand that not everyone is comfortable letting a stranger into their home while they are out, your fitter will therefore not take offence if you would prefer to be in and supervise the work.

 

 

Will my house be left in a mess?

No, we will clean up any mess before we leave! We want you walking into your brand new kitchen without having to worry about cleaning up after us.

 

 

THE PROCESS

 

Step 1

Contact us for a free meeting to discuss your requirements – no obligation service, design and price will be provided.

 

Step 2

We will contact you with a quote for the job outlined. If you are happy with this price, we will proceed to create a design plan for your new kitchen.

 

Step 3

Provided that you are happy with the design plan, a deposit is required. This is approximately a third of the overall cost.

 

Step 4

Balance for the materials to be paid once the kitchen is delivered.

 

Step 5

Once your kitchen has been fully completed, the installation is to be paid.

 

Step 6

If you are happy with your kitchen, send us a quick testimonial that we will feature on our website.

If you are not happy with your kitchen or have any problems, please contact us immediately.

 

 

 

Quotes for installation only

We will need to see drawing plan in order to provide a quote.

 

Quotes for kitchen repair

We offer replacement doors and cabinets.

We can give your kitchen a facelift if you do not want it to be completely replaced. No job is too small.

 

 

 

CALL BACK REQUEST

We will try to call you back within the time frame you select.

However, this is not always possible and we may not receive your request in time.

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